Terms & Conditions

WHEN YOU PAY A DEPOSIT OR WAITING LIST FEE ON ANY OF OUR PETS, YOU ARE AGREEING TO ALL THE TERMS AND POLICIES LISTED ON THIS WEBPAGE

The safety and happiness of our animals are of utmost importance. Therefore, Exotic Pet Home reserves the right to refuse a sale to any person without any obligation to disclose any reasoning. We thank you for your cooperation.

REHOMING POLICY

The buyer or adopter is solely responsible for all costs associated with the care of the animals purchased, including, but not limited to, housing, feeding, and veterinary care. Should you decide that the pet is no longer a good fit for your home at any time, it must be returned to Exotic Pet Home at the buyer’s expense and convenience. This policy is strictly enforced to ensure that all our exotic pets receive the appropriate care and are placed in suitable homes. Non-compliance with this policy may result in legal action.

HEALTH GUARANTEE

All babies are guaranteed to be in good health and free of parasites, illness and disease at time of pickup. If you believe your new baby has parasites, illness or disease, you must take him/her to a licensed vet experienced with exotics within 48 hours of pickup. If the vet determines that the animal was sold in ill condition, you may return the pet for a replacement only. A vet report written by a licensed veterinarian experienced with exotics stating that the animal was sold in ill condition must be forwarded to Exotic Pet Home in order for claims to be considered. The chosen pet must be returned within 3 days of pickup date for this guarantee to be valid. Any injuries or medical conditions developing after the buyer picks up the pet are not covered by this health guarantee.

DEPOSITS AND PAYMENTS

All deposits for hedgehogs, sugar gliders and Ferrets are refundable and transferable, with a refundable deposit required to reserve the animal of your choice. Acceptable forms of payment include exact-change cash, Chime, Apple Pay, CashApp, and PayPal Friends & Family (we do NOT accept Goods & Services payments through PayPal). There is a limit of two different payment methods per order, excluding the deposit.  Sugar gliders require full payment at least 24 hours before a scheduled neuter. Only the person listed on the contract may receive the Pet animal, unless an authorized form is completed.

All deposits are refundable and transferable. Payments on neutered animals are nonrefundable.

Disclosing any false information on adoption applications, forms, or discussions with Exotic Pet Home personnel is grounds for forfeiture of all deposits and payments!

TAKING YOUR ANIMAL HOME

Proof of proper habitat setup must be provided to and approved by Exotic Pet Home before an animal is released to you or a transporter. NO EXCEPTIONS. Furthermore, “ready by” dates are only approximations and are not guaranteed, as the animal must be a healthy weight and condition and thriving independent of its parents before going to their new home.

LOCAL PICKUPS

Pickup appointments must be scheduled and confirmed (not just requested) at least 1 business day in advance. Please contact us immediately if you are going to be late for your appointment. We reserve the right to reschedule appointments if the buyer is more than 30 minutes late. All animals reserved must be picked up within 7 days of their “ready by” date (or 7 days after reservation if the animal is already ready), unless other plans explicit in writing have been made. Failure to comply to any of these terms will result in immediate forfeiture of all deposits and vet fees, and the animal will be re-listed as available.

RESCHEDULING

It is our policy to choose the soonest transport route in order to get babies to their new families during the optimal bonding period. For pickups, we allow a 7-day grace period from the date of reservation or ready date.

RETURNS

We offer the following return policy to ensure the well-being of our animals in the case that you decide that they are not the right fit for your family or lifestyle. 50% of the animal’s purchase price will be refunded if the animal is returned to us within 7 days of the date the animal left our care, or 25% if returned within 14 days. If discounts were applied to the purchase price, the refund will be adjusted accordingly. The animal must be returned to Exotic Pet Home at the buyer’s expense, and they must be unaltered (if sold unaltered) and in good health and condition. After 14 days, we will gladly accept surrenders of any of our animals so that we may find an appropriate new home for them. Exotic Pet Home reserves the right of first refusal on any animals sold, should you decide to rehome them. Deposits, shipping charges, and vet fees are nonrefundable, as well as supplies and food purchases.

BREEDING POLICY

Lineage will be provided only when sold with breeding rights. Without breeding rights, the buyer may not ever breed the animal. Breeding an animal sold as “pet only” is strictly forbidden and is considered a breach of policy and is grounds for legal action.

In order to request breeding rights, you must track lineage on the TPG database and be lawfully licensed or permitted, if required. You must be: a USDA licensed breeder; a hobby breeder with an established business relationship with us; or, if you are a new breeder, you must qualify for the following conditions:

  1. You provide the lineage and a recent photo of the sugar glider you plan to pair them with.

  2. The Coefficient of Inbreeding (COI) for the pair is below 3%.

  3. Recent photo or video proof of the enclosure the breeding pair will live in is submitted to us and approved, as well as photo/video of your entire glider room.

Sugar gliders may not be resold or gifted for breeding purposes without the explicit written permission of Exotic Pet Home.

NEUTERING

Neutered sugar gliders make better pets than intact sugar gliders. Neutering greatly reduces aggression and halts the development of scent glands. Sugar gliders purchased without breeding rights will come neutered. We make no exceptions to this rule not only to be able to provide the best possible pet to our customers, but also to prevent our babies from being subject to inbreeding and producing offspring with genetic health issues.